Krancher, Oliver; Dibbern, Jens (2012). Learning software-maintenance tasks in offshoring projects: a cognitive-load perspective. In: The 2012 International Conference of Information Systems. Orlando, USA. December 16-19, 2012.
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Individual learning is central to the success of the transition phase in software mainte-nance offshoring projects. However, little is known on how learning activities, such as on-the-job training and formal presentations, are effectively combined during the tran-sition phase. In this study, we present and test propositions derived from cognitive load theory. The results of a multiple-case study suggest that learning effectiveness was highest when learning tasks such as authentic maintenance requests were used. Con-sistent with cognitive load theory, learning tasks were most effective when they imposed moderate cognitive load. Our data indicate that cognitive load was influenced by the expertise of the onsite coordinator, by intrinsic task complexity, by the degree of specifi-cation of tasks, and by supportive information. Cultural and semantic distances may in-fluence learning by inhibiting supportive information, specification, and the assignment of learning tasks.
Item Type: |
Conference or Workshop Item (Paper) |
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Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Krancher, Oliver Jürgen, Dibbern, Jens |
Subjects: |
600 Technology > 650 Management & public relations |
Projects: |
[230] Knowledge Transfer in IT Outsourcing |
Language: |
English |
Submitter: |
Oliver Jürgen Krancher |
Date Deposited: |
09 Jan 2014 11:14 |
Last Modified: |
02 Mar 2023 23:23 |
Uncontrolled Keywords: |
IS offshoring, software maintenance, individual learning, knowledge transfer, cognitive load theory, transition phase, cultural distance |
BORIS DOI: |
10.7892/boris.39356 |
URI: |
https://boris.unibe.ch/id/eprint/39356 |
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