Learning software-maintenance tasks in offshoring projects: a cognitive-load perspective

Krancher, Oliver; Dibbern, Jens (2012). Learning software-maintenance tasks in offshoring projects: a cognitive-load perspective. In: The 2012 International Conference of Information Systems. Orlando, USA. December 16-19, 2012.

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Individual learning is central to the success of the transition phase in software mainte-nance offshoring projects. However, little is known on how learning activities, such as on-the-job training and formal presentations, are effectively combined during the tran-sition phase. In this study, we present and test propositions derived from cognitive load theory. The results of a multiple-case study suggest that learning effectiveness was highest when learning tasks such as authentic maintenance requests were used. Con-sistent with cognitive load theory, learning tasks were most effective when they imposed moderate cognitive load. Our data indicate that cognitive load was influenced by the expertise of the onsite coordinator, by intrinsic task complexity, by the degree of specifi-cation of tasks, and by supportive information. Cultural and semantic distances may in-fluence learning by inhibiting supportive information, specification, and the assignment of learning tasks.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Krancher, Oliver and Dibbern, Jens

Subjects:

600 Technology > 650 Management & public relations

Projects:

[230] Knowledge Transfer in IT Outsourcing

Language:

English

Submitter:

Oliver Krancher

Date Deposited:

09 Jan 2014 11:14

Last Modified:

31 Dec 2014 07:08

Uncontrolled Keywords:

IS offshoring, software maintenance, individual learning, knowledge transfer, cognitive load theory, transition phase, cultural distance

BORIS DOI:

10.7892/boris.39356

URI:

https://boris.unibe.ch/id/eprint/39356

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