Explaining Emergence and Consequences of Specific Formal Controls in IS Outsourcing – A Process-View

Huber, Thomas; Fischer, Thomas; Kirsch, Laurie; Dibbern, Jens (2014). Explaining Emergence and Consequences of Specific Formal Controls in IS Outsourcing – A Process-View. In: 47th Hawaii International Conference on System Science. Hilton Waikoloa, Big Island. 10.1109/HICSS.2014.529

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IS outsourcing projects often fail to achieve project goals. To inhibit this failure, managers need to design formal controls that are tailored to the specific contextual demands. However, the dynamic and uncertain nature of IS outsourcing projects makes the design of such specific formal controls at the outset of a project challenging. Hence, the process of translating high-level project goals into specific formal controls becomes crucial for success or failure of IS outsourcing projects. Based on a comparative case study of four IS outsourcing projects, our study enhances current understanding of such translation processes and their consequences by developing a process model that explains the success or failure to achieve high-level project goals as an outcome of two unique translation patterns. This novel process-based explanation for how and why IS outsourcing projects succeed or fail has important implications for control theory and IS project escalation literature.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Huber, Thomas; Fischer, Thomas and Dibbern, Jens

Subjects:

000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

ISBN:

978-1-4799-2504-9

Series:

Proceedings of the Forty-Seventh Annual Hawaii International Conference on System Sciences

Projects:

[229] IT Outsourcing Governance

Language:

English

Submitter:

Fabio Elia Isler

Date Deposited:

16 Oct 2014 10:54

Last Modified:

02 Nov 2015 16:13

Publisher DOI:

10.1109/HICSS.2014.529

BORIS DOI:

10.7892/boris.59150

URI:

https://boris.unibe.ch/id/eprint/59150

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