Rethinking ERP-Outsourcing Decisions for Leveraging Technological and Preserving Business Knowledge

Dibbern, Jens; Brehm, Lars; Heinzl, Armin Horst (January 2002). Rethinking ERP-Outsourcing Decisions for Leveraging Technological and Preserving Business Knowledge. Proceedings of the 35th Annual Hawaii International Conference on System Sciences, pp. 2770-2779. 10.1109/HICSS.2002.994320

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During the selection, implementation and stabilization phases, as well as the operations and optimization phase of an ERP system (ERP-lifecycle), numerous companies consider to utilize the support of an external service provider. This paper analyses how different categories of knowledge influence the sourcing decision of crucial tasks within the ERP lifecycle. Based on a review of the IS outsourcing literature, essential knowledge-related determinants for the IS outsourcing decision are presented and aggregated in a structural model. It will be hypothesized that internal deficits in technological knowledge in comparison to external vendors as well as the specificity of the synthesis of special technological and specific business knowledge have a profound impact on the outsourcing decision. Then, a classification framework will be developed which facilitates the assignment of various tasks within the ERP lifecycle to their respective knowledge categories and knowledge carriers which might be internal or external stakeholders. The configuaration task will be used as an example to illustrate how the structural model and the classification framework may be applied to evaluate the outsourcing of tasks within the ERP lifecycle.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering

UniBE Contributor:

Dibbern, Jens and Heinzl, Armin Horst

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics
600 Technology > 650 Management & public relations

ISBN:

0-7695-1435-9

Language:

English

Submitter:

Nicole Buys

Date Deposited:

20 Apr 2016 10:06

Last Modified:

26 Jun 2016 02:14

Publisher DOI:

10.1109/HICSS.2002.994320

BORIS DOI:

10.7892/boris.79325

URI:

https://boris.unibe.ch/id/eprint/79325

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