Rutschi, Corinna; Dibbern, Jens (4 January 2022). The Role of Reuse in the Successive Implementation of Conversational Agents. In: 55th Hawaii International Conference on System Sciences (HICSS) (pp. 6452-6461). HICSS 10.24251/HICSS.2022.781
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The_Role_of_Reuse_in_the_Successive_Implementation_of_Conversational_Agents.pdf - Published Version Available under License Creative Commons: Attribution-Noncommercial-No Derivative Works (CC-BY-NC-ND). Download (394kB) | Preview |
More and more companies rely on the
implementation of conversational agents (CAs) to
automate certain of their processes. While CAs' initial
development often mirrors an innovative process, their
successive implementation can be made more efficient
by drawing on other CAs' prior developments. We rely
on data from a case study where a series of chatbots
(which represent one type of CAs) was implemented.
Routine theoretical concepts help us better understand
how CAs may dynamically evolve and how their
implementation can be accelerated. We found that a)
the reuse of emerging or intentionally constructed
means may allow accelerating the implementation of
multiple successive CAs, b) means can be reused to
extend or transfer functionality (through mutation or
inheritance); and c) changes in the conversational
context determine if means can be reused directly or
not (through reproduction or recreation).
Item Type: |
Conference or Workshop Item (Paper) |
|---|---|
Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Rutschi, Corinna Rahel, Dibbern, Jens |
Subjects: |
000 Computer science, knowledge & systems 300 Social sciences, sociology & anthropology > 330 Economics 600 Technology > 620 Engineering 600 Technology > 650 Management & public relations |
ISBN: |
978-0-9981331-5-7 |
Publisher: |
HICSS |
Language: |
English |
Submitter: |
Luca Giacomelli |
Date Deposited: |
17 Feb 2022 16:17 |
Last Modified: |
05 Dec 2022 16:06 |
Publisher DOI: |
10.24251/HICSS.2022.781 |
Additional Information: |
Proceedings of the 55th Hawaii International Conference on System Sciences |
BORIS DOI: |
10.48350/164937 |
URI: |
https://boris.unibe.ch/id/eprint/164937 |
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