Understanding heterogeneity in post-implementation enterprise system usage: towards a fit/misfit-experience-outcome typology

Rich, Daphne (2015). Understanding heterogeneity in post-implementation enterprise system usage: towards a fit/misfit-experience-outcome typology. (Dissertation, University of Bern, Faculty of Business, Economics and Social Sciences)

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The overarching objective of this dissertation is to uncover why and how individually experienced fits and misfits translate into different outcomes of user behavior and satisfaction and whether these individual fit/misfit outcomes are in line with organizational intent. In search of patterns and possible archetype users in the context of ES PIPs, this dissertation is the first study that specifically links the theoretical concepts of the aggregated individual fit experiences with the individual and organizational outcome of these experiences (i.e. behavioral reaction, user satisfaction, and alignment with organizational intent). The case study’s findings provide preliminary support for four archetype users characterized by specific fit/misfit experience-outcome patterns.

Item Type:

Thesis (Dissertation)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Rich, Daphne; Dibbern, Jens and Rivard, Suzanne

Subjects:

000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

Language:

English

Submitter:

Igor Hammer

Date Deposited:

07 Dec 2015 11:39

Last Modified:

07 Dec 2015 11:39

URN:

urn:nbn:ch:bel-bes-1850

Additional Information:

e-Dissertation (edbe)

BORIS DOI:

10.7892/boris.73935

URI:

https://boris.unibe.ch/id/eprint/73935

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