Rich, Daphne (2015). Understanding heterogeneity in post-implementation enterprise system usage: towards a fit/misfit-experience-outcome typology. (Dissertation, University of Bern, Faculty of Business, Economics and Social Sciences)
|
Text
15rich_d.pdf - Published Version Available under License Creative Commons: Attribution-Noncommercial-No Derivative Works (CC-BY-NC-ND). Download (2MB) | Preview |
The overarching objective of this dissertation is to uncover why and how individually experienced fits and misfits translate into different outcomes of user behavior and satisfaction and whether these individual fit/misfit outcomes are in line with organizational intent. In search of patterns and possible archetype users in the context of ES PIPs, this dissertation is the first study that specifically links the theoretical concepts of the aggregated individual fit experiences with the individual and organizational outcome of these experiences (i.e. behavioral reaction, user satisfaction, and alignment with organizational intent). The case study’s findings provide preliminary support for four archetype users characterized by specific fit/misfit experience-outcome patterns.
Item Type: |
Thesis (Dissertation) |
|---|---|
Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Rich, Daphne, Dibbern, Jens, Rivard, Suzanne |
Subjects: |
000 Computer science, knowledge & systems 600 Technology > 650 Management & public relations 300 Social sciences, sociology & anthropology > 330 Economics |
Language: |
English |
Submitter: |
Igor Peter Hammer |
Date Deposited: |
07 Dec 2015 11:39 |
Last Modified: |
05 Dec 2022 14:50 |
URN: |
urn:nbn:ch:bel-bes-1850 |
Additional Information: |
e-Dissertation (edbe) |
BORIS DOI: |
10.7892/boris.73935 |
URI: |
https://boris.unibe.ch/id/eprint/73935 |
Actions (login required)
 |
Edit item |